Our computers have a 30-day return window. If your computer isn’t the right fit, simply contact us within 30 days of the order for a return authorization. Products must be in their original condition and packaging. Once received and inspected, a refund will be issued to your original payment method.

BenQ offers a 30-day return window. If your projector isn’t the right fit, simply contact us within 30 days of the order for a return authorization. Products must be in their original condition and packaging. Once received and inspected, a refund will be issued to your original payment method.

SimBooth & IDRA offer returns within 30 days on unused items in original packaging (15% restocking fee applies), and we’ll work with you to exchange any items that arrive defective or damaged.

SimSpace products are non-returnable; however, if your enclosure arrives with a manufacturer defect, please contact us right away and we’ll coordinate directly with the manufacturer to ensure the issue is resolved.

To receive credit for SKYTRAK hardware products, the following return conditions must be met:

• Return Period: Products must be returned within 30 days of the original purchase date.
• Original Condition: All items must be returned in their original packaging, including all parts and components, and must not show any signs of wear or damage.

Restocking Fees:

• Returns not meeting these standards are subject to a 40% restocking fee. 
• Restocking fee will be assessed to the cost of the product that is damaged.
• If a returned product exhibits visible wear, is missing components, or can no longer be resold as "new," a restocking fee of up to 40% will be applied.
• Launch Monitor Restocking Fee: A restocking fee of up to 40% will be assessed to the cost of the product if the launch monitor is damaged. 
• Projector Restocking Fee: A restocking fee of up to 40% will be assessed after inspection upon return. 
• Return Shipping: Customers are responsible for return shipping costs.
• Packaging: Retain all original packaging. This is required for processing returns or warranty support.
• Processing Time: Please allow up to 14 business days for processing once your return is received at our facility.
• Customers are responsible for return shipping on all simulator and studio exchanges. This also applies to any component of a studio or simulator package.

Final Sale Items:

• Software and subscription products are non-refundable.

Products Damaged Upon Arrival 

• Inspection on Delivery: Any product damaged during shipment must be noted immediately at the time of delivery.
• Photo Evidence: Send photos of the damage within 24 hours of delivery to our customer service team.
• Return Label Coverage: SkyTrak will cover return shipping for defective, damaged, or incorrect merchandise.
• Replacement Process: Once verified, SkyTrak will promptly ship the correct product to you at no additional cost.
• Important: Items damaged after use are not eligible for refund unless explicitly covered under warranty.

Sony offers a 30-day return window. If your projector isn’t the right fit, simply contact us within 30 days of the order for a return authorization. Products must be in their original condition and packaging. Once received and inspected, a refund will be issued to your original payment method.

Trackman products are non-returnable; however, if the unit is unopened, please contact your assigned Trackman representative to see if there is anything they can do.

Uneekor must pre-authorize all product returns. The following products may be eligible if you contact us within the specified time periods:

1. New launch monitor and related base-level software: earlier of 15 days after license activation or 60 days after receipt
2. New accessories (excluding marked balls): 15 days after receipt

If you do not contact us within the specified time periods, we will deem the product to be accepted by you, but you will not lose any warranty rights. All paid software and software subscriptions are non-refundable.

You have the right to return eligible products listed above for a replacement or refund, at Uneekor's sole discretion, under the following circumstances:

1. The product is shipped in error;
2. The product is damaged upon receipt;
3. The product is defective upon receipt;
4. Where the product is recalled and we cannot: Replace such product with a like or an equivalent product which complies with the applicable Federal standard(s) and has no defect relating to the safety of its use, bring such product into conformity with such standard(s), or remedy any defect giving rise to the product recall;
5. As authorized by Uneekor at its sole discretion.

If damaged upon receipt, you must notify Uneekor within 48 hours of receipt via orders@uneekor.com

The decision whether to authorize any return and to provide a replacement or refund for such return, will be granted at Uneekor's sole discretion. We reserve the right to refuse the return of any product.

All prepaid shipping labels not used within sixty (60) days of issuance will be deemed cancelled, null and void.

All products authorized for a return must arrive at Uneekor's facilities in unused, new condition, free of damage and in its original packaging. All authorized returns are subject to a restocking fee of 15%.

If your product is returned in damaged condition, with missing parts, or otherwise has signs of abuse, we reserve the right to refuse a refund or charge additional restocking fees, at Uneekor's sole discretion.

Because of the size and weight of the products, we do not refund shipping or delivery charges.

Products returned without first receiving our authorization will be returned to you at your expense. You will not receive a replacement or refund for any product returned without our prior authorization.

This Return Policy does not cover ordinary wear and tear, damage caused by improper use or other exclusions listed under the terms of the Uneekor Warranty Policy.

Our computers have a 1-year limited warranty, covering defects in materials and workmanship under normal use. If an issue arises during the coverage period, we’ll work with the manufacturer to repair or replace your product.

BenQ offers a 3-year limited warranty, covering defects in materials and workmanship under normal use. If an issue arises during the coverage period, we’ll work with the manufacturer to repair or replace your product.

IDRA comes with a 2-year manufacturer warranty covering defects in parts and workmanship. This does not cover misuse, wear and tear, or third-party products. To make a claim, contact us within 7 days of discovering an issue and we will work with the manufacturer to resolve the situation.

SimBooth is backed with coverage on key components: the aluminum structure (5 years), panels, flooring/turf, back impact mesh, hitting mat, and projection screen (1 year each), plus 2 years on the IDRA II when included in a SimBooth Kit. This warranty protects against manufacturing defects but does not cover normal wear and tear, misuse, accidents, or damage from improper setup or natural events.

SimSpace does not offer a warranty. If the product has a manufacturer defect, please contact us and we will work with the manufacturer to rectify the situation.

Your SKYTRAK unit includes the following warranty coverage:

• 30-Day Satisfaction Guarantee: If you are not completely satisfied with your SKYTRAK unit, you may return it within 30 days (as per the return terms above).
• Manufacturer Warranty: SKYTRAK is backed by a 6-month warranty or 25,000 shots, whichever comes first. This consumer warranty covers defects in materials and workmanship under normal use.
• Physical Damage or tampering with the unit voids the warranty
  Warranty Claims: To initiate a claim:

Contact our support team at https://skytrakgolf.com/pages/contact. Our team will verify the issue and begin the repair or replacement process.

Sony offers a 5-year limited warranty, covering defects in materials and workmanship under normal use. If an issue arises during the coverage period, we’ll work with the manufacturer to repair or replace your product.

Trackman offers a 1-year warranty, covering defects in materials and workmanship under normal use. If an issue arises during the coverage period, contact your assigned Trackman representative.

This Warranty Policy applies only to buyers that purchase products directly from Uneekor or a Uneekor authorized reseller, and the warranties herein are not transferable.

Equipment Warranty

Uneekor warrants for 12 months from delivery that all new or refurbished equipment and other hardware and accessories will conform to Uneekor's published specifications and be free from manufacturing defects in material and workmanship. The applicable period for a product is referred to hereafter as the “Warranty Period”.

Limited Strike Warranty. For new EYE XO/EYE XO2 sensor units, in the event of a ball strike on the unit, Uneekor will cover repair or replacement of the sensor for the lesser of two (2) years from delivery or two occurrences.

*All Certified Refurbished launch monitors have been thoroughly checked and tested by the team to ensure they are up to Uneekor's exacting standards. All refurbished units carry our standard 1-year warranty.

Equipment Repair Parts Warranty

Uneekor warrants for the longer of (a) ninety (90) days from the date of installation or (b) the remainder of the Warranty Period for such product, that equipment repair parts (parts, components and assemblies necessary to return equipment to, or keep equipment in, working condition) will conform to Uneekor's published specifications and be free from defects in workmanship and materials, only if the equipment repair parts are installed by Uneekor or a Uneekor authorized provider. Otherwise, equipment repair parts are sold AS IS. Uneekor may use refurbished materials for all repairs.

Peripherals Warranty

Uneekor warrants that replaceable peripheral items or consumables used with the equipment, such as batteries or flash units, will conform to Uneekor's published specifications and will be free from defects in workmanship and materials at the time of shipment.

Third Party Products

Uneekor does not support or make any warranties about products manufactured or supplied by third parties that you purchase through any of Uneekor's sales channels. When you buy a third party product, Uneekor will let you know that this purchase is governed by the third-party's own contract terms. You must look directly to the relevant third-party manufacturer for product support, warranties, and to make warranty claims. Uneekor agrees, however, to assign to you any warranty rights Uneekor may receive from the original manufacturer or third party supplier, to the extent the original manufacturer or third party supplier allows.

Warranty Exclusions

Warranty coverage does not include any defect or performance deficiency (including failure to conform to product descriptions or specifications) which results, in whole or in part, from

1. normal wear and tear;
2. accident, disaster or event of force majeure (except as provided in the Limited Strike Warranty above);
3. negligent storage or handling by you, your employees, agents, or contractors;
4. your failure to comply with applicable instructions or manuals or other use that is inconsistent with normal operating guidelines;
5. your failure to prepare or maintain the site or provide power requirements or operating environmental conditions in compliance with any applicable instructions or recommendations of Uneekor;
6. causes external to the products such as, but not limited to, power failure or electrical power surges; RF or magnetic interference, HVAC failure or other causes beyond the reasonable control of Uneekor;
7. absence of any product, component, or accessory recommended by Uneekor but omitted or removed by you or at your direction;
8. unauthorized installation or any misuse, alteration, repair or damage to the products by persons other than Uneekor or Uneekor authorized providers;
9. combining Uneekor's products with any products, replacement parts, materials or software furnished by others, or incompatible with Uneekor products, where such combination causes failure of or degradation to performance of Uneekor's products; or
10. improper or extraordinary use. Uneekor is not responsible for and bears no liability for malfunction or inoperability of equipment, software, firmware, accessories or other hardware resulting from changes to or de-commitment of operating systems or other applications by any original equipment manufacturer, introduction of a virus or other malware caused directly or indirectly by you, or inoperability or incompatibility with any network or any attempted use of software or firmware on a workstation.

Uneekor will determine if any of the warranty exclusions in this section apply, in its sole but reasonable discretion, whether during remote troubleshooting or after examination of the returned product.

Warranty Services and Procedure

Should any failure to conform to the warranty appear within the applicable warranty period, you must promptly notify Uneekor by contacting Uneekor support prior to the end of the applicable warranty period. Failure to do so will result in a lapse of your warranty. Many issues can be resolved through troubleshooting, and prior to any warranty return, a troubleshooting session between the owner and a Uneekor support team member is required. After obtaining a valid Return Goods Authorization number, you will ship the goods at Uneekor's expense to Uneekor for repair and/or replacement. Uneekor must receive the goods within 15 days of issuing a Return Goods Authorization number in order to preserve the warranty repair or replacement. Warranty services will be performed during Uneekor's local business hours. While commercially reasonable efforts will be made to render services promptly, Uneekor makes no guarantees for response times or uptime. You have 10 days after receiving a repair or replacement to notify Uneekor of any defects; otherwise the repair or replacement will be deemed acceptable by you.

Disclaimer

The foregoing warranties are exclusively given to you and are in lieu of all other warranties, whether written, oral, express, implied, or statutory. NO IMPLIED STATUTORY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. NO EMPLOYEE OR AGENT OF UNEEKOR, IS AUTHORIZED TO MAKE ANY WARRANTY IN ADDITION TO THE FOREGOING.

Your Remedies

In the event of a failure to conform to the warranty during the Warranty Period, Uneekor will repair the product according to the procedures described above. If Uneekor is unable to repair warranted goods after a reasonable number of attempts, Uneekor will provide, at its option, (i) new or used replacement goods provided you return the non-conforming goods; or (ii) a refund of the purchase price depreciated in accordance with standard accounting principles. These remedies are conditioned upon your promptly notifying Uneekor of any defect or nonconformance and making the good available for correction in a timely manner as required in these Terms. THIS SECTION 9 CONTAINS YOUR EXCLUSIVE REMEDIES AND UNEEKOR'S SOLE OBLIGATIONS FOR BREACH OF WARRANTY. NO OTHER REMEDIES, OBLIGATIONS, LIABILITIES, RIGHTS, OR CLAIMS, WHETHER ARISING IN TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARE AVAILABLE.

Review of this Warranty Policy

Uneekor may update this warranty policy from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any questions regarding our warranty policy, please contact us.